Tiffany F.A.Q. (Frequently Asked Questions)
Shopping FAQ
- How long will it take for my order to be processed and delivered?
- How can I check the status of my order?
- How much shipping will be charged for each order and how can I track my parcel online?
- What should I do if I never received the shipment?
- Is it safe to order on tiffanyonsale.com?
- How do I order on tiffanyonsale.com?
- Do you ship your jewelry and ornaments worldwide?
- What methods of payment do you accept?
- What if I need extra help or advice about my purchase?
- What kind of currency do you accept?
- I have no idea which I shall buy, Can you give me some suggestions?
- How can I make returns or exchanges?
- Things are usually cheaper if they are bought in bulk. Are you ?
- How to get my refund from Tiffanyonsale.com?
- Is the jewelry coming with the original packs?
- Can I get after-sale service in my local tiffany& co store?
- Why is it safe to purchase from Tiffanyonsale.com?
- How do I know if Tiffanyonsale.com conducts business in an ethical way?
Product FAQ
- Are these Tiffany & Co jewellery authentic?
- Do they come with original Tiffany & Co Packs?
- Why are your prices so low but with good quality?
- What should I do if the items were damaged upon receipt?
Collection FAQ
- Howshould I store my silver?
- How do I care for my diamond?
- How do I care for my cultured pearls?
- How can I handle my orchid products that have oxidized finish?
- How can I handle wood products?
Shopping FAQ
1.How long will it take for my order to be processed and delivered?
Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail.
Currently, we can not offer overnight shipping.
2.How can I check the status of my order?
You can login into your account and check the status of your order in the order history.
3.How much postage will be charged for each order and how can I track my parcel online?
No matter how many items you purchase per transaction, we only charge $9.99 for shipping.
The tracking number and link would be sent by email once your order has been shipped. You can track your parcel status online with the tracking information we sent to you.
4.What should I do if I never received the shipment?
After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if the you have furnish incorrect information in the order form.
5.Is it safe to order on tiffanyonsale.com?
Yes, don’t worry about it! It is safe to order on TiffanyOnsale.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at tiffanyline is 100% safe. All the payment process is done by MateCharge, which is known by its top security and anti-fraud systems. None of your credit-card details will be revealed.
6.How do I order on tiffanyonsale.com?
Ordering on tiffanyonsale.com is easy and safe. If you would like to purchase the piece, just click on “add to basket”. You will be directed to the shopping cart page which is a summary of the items you would like to purchase. From this page you can change quantities or delete items. From here, click on continue shopping to return to the page you were on, or just navigate to another product from the categories. Once you are finished shopping, click on “Check Out” to proceed to the credit card processing page. Here you will enter your billing & shipping information.
If you ever have questions or problems using our website, feel free to contact us at service@tiffanyonsale.com.
7.Do you ship your jewelry and ornaments worldwide?
Yes, we will ship our jewelry worldwide by National Express Mail, and it usually takes 5-7 days for delivery.
8.What methods of payment do you accept?
There are currently three ways to pay. Customers can finish online payment with credit card or debit card. If customers don’t have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer.
1. Online payment with credit card or debit card. This is the most frequent payment method. It is fast and efficient. We accept MasterCard, VISA, Maestro, American Express and so on.
2. Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewelry (usually 500 USD above).
Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our information of West Union.
9.What if I need extra help or advice about my purchase?
If you need any assistance on your purchase, you may click contact us , then fill in the form, including your name, email and questions and submit them, it’s ok.
10.What kind of currency do you accept?
At present, we accept US Dollars. If you are ordering from another country, your credit card statement will reflect the converted amount based on your bank's exchange rate on that day.
11.I have no idea which I shall buy, Can you give me some suggestions?
Of course! A gift from tiffanyonsale perfectly expresses your feelings and honors life’s important moments. You should make a decision according to the recipient, his or her or your taste or likings, your ability to pay, the season and festival, the relationship between your, and so on.
12.How can I make returns or exchanges?
We provide return and exchange service for our valued customers. Please refer to our return and exchange policy firstly. If you decide to return your order, please contact us by email at service@tiffanyonsale.com.
13.Things are usually cheaper if they are bought in bulk. Are you ?
Sure! It will be cheaper if you do a bulk shopping.
14.How to get my refund from Tiffanyonsale.com?
After receiving your returned items，we'll refund money directly to your credit card。Usually you can check it in a week.
15.Is the jewelry coming with the original packs?
Yes. Your order will come with original gift packing including a blue box, pouch, silver care card and gift bag.
16.Can I get after-sale service in my local tiffany& co store?
Sorry. All our jewelry will not be covered by brand stores warranty, that's why we can sell at such discounted prices. However the items can be cared by your local jeweler at a very low cost.
17.Why is it safe to purchase from Tiffanyonsale.com?
You can be assured your online credit card transactions are safe at Tiffanyonsale.com. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).
We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Tiffanyonsale.com Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.
18.How do I know if Tiffanyonsale.com conducts business in an ethical way?
The reputation of our company, Tiffanyonsale.com has been built with the quality service we provide and our ethical business conduct. Our reputation of superior customer service has more than symbolic value. It provides us with a business advantage.
Product FAQ
1.Are these Tiffany & Co jewellery authentic?
All of our merchandises are 100% guaranteed brand new. We deal directly through the manufactory worked for Tiffany & Co. The jewelry we offer are all overstock goods/order from the factory.
They are not covered by Tiffany & Co warranty and not be authorized by Tiffany & Co. That’s why we can offer you top quality merchandises at such great discounted prices.
Please be advised you will not get Official Tiffany & Co. invoice thus NO after-sale service available in your local Tiffany & Co. stores, instead the service will be provided by us. If you are looking for a product with full service from Tiffany & Co, please purchase from the Tiffany & Co. franchised store instead.
2. Do they come with original Tiffany & Co Packs?
Yes, all the items will come with original Tiffany & Co gift packs including the blue box, pouch, silver care card and gift bag.3. Why are your prices so low but with good quality?
It is just because we are direct agent.
4. What should I do if the items were damaged upon receipt?
You need to inform us by sending an email to service@tiffanyonsale.com immediately upon receipt of shipment. We will require a picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.
Collection FAQ
1.Howshould I store my silver?
Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber will cause tarnishing and corrosion.
2.How do I care for my diamond?
Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. Tiffanyonsale suggests that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, Tiffanyonsale recommends the occasional use of a nonabrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds may need other care.
3.How do I care for my cultured pearls?
Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Tiffanyonsale cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.
4.How can I handle my orchid products that have oxidized finish?
The sterling silver orchid products that have oxidized finish are not coated on the surface. Please avoid using a silver polisher. Please use a dry, clean cloth and avoid scratching.
5.How can I handle wood products?
Products featuring both wood and sterling silver should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones. The wood elements are natural and do not have any coating. By repeating to leave it in a dry or humid area, there is a chance that the wood will crack. Please use a pure beeswax polishing compound to maintain the wood.
